Encouraging the heart :

Kouzes, James M., 1945-

Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner. - 1st ed. - San Francisco : Jossey-Bass, c1999. - xx, 201 p. : ill. ; 22 cm. - The Jossey-Bass business & management series . - Jossey-Bass business & management series. .

Includes bibliographical references (p. 177-186) and index.

The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential: Set clear standards -- The second essential: Expect the best -- The third essential: Pay attention -- The fourth essential: Personalize recognition -- The fifth essential: Tell the story -- The sixth essential: Celebrate together -- The seventh essential: Set the example -- Finding your voice -- 150 ways to encourage the heart.

The number one motivating factor in worker performance is not monetary compensation but respect and recognition of personal effort. This work shows how to pin down the key to unlocking the high achiever.

0787941840 (alk. paper) 9780787941840 (alk. paper)

HD57.7.K679 1998

GB99-20211


Leadership.
Executive ability.
Interpersonal relations.
Incentives in industry.
Performance awards.
Employee motivation.
Leadership.
Aptitude pour la direction.
Relations humaines.
Stimulants dans l'industrie.
Primes de rendement.
Personnel--Motivation.
Arbeidsmotivatie.
Leiderschap.
Arbeitnehmervertretung.
F�uhrungstechnik.
Motivation.
Selbstvertrauen.
Unternehmensleitung.
Employee motivation.
Executive ability.
Incentives in industry.
Interpersonal relations.
Leadership.
Performance awards.

HD57.7 / .K679 1999

658.4/092