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Dukes, E. Franklin.

Reaching for higher ground in conflict resolution : tools for powerful groups and communities / E. Franklin Dukes, Marina A. Piscolish, John B. Stephens ; foreword by Mark Gerzon. - 1st ed. - San Francisco : Jossey-Bass, c2000. - xxii, 258 p. ; 24 cm.

Includes bibliographical references (p. 249-250) and index.

Reaching for higher ground -- Unspoken expectations and rules of engagement -- Common practice with groundrules -- Beyond common groundrules -- Creating shared expectations -- Putting ground rules to work -- Too big? Unbalanced? Quiet? Seething? The art of working with less-than-perfect groups -- Reaching for higher ground in action : a hospital department management team at work -- Beyond boundaries : bringing higher ground to whole communities -- Conlusion and inspiration.

ISBN: 0787950580 (alk. paper) 9780787950583 (alk. paper)

LCCN: HD42.D85 2000

Nat. Bib. No.: GBA1-19393

Subjects--Topical Terms:
Conflict management.
Dispute resolution (Law)
Gestion des conflits.
R�eglement de conflits.
Conflictmanagement.
Arbitrage.
Groepsdynamica.
Conflict management.
Dispute resolution (Law)

LC Class. No.: HD42 / .D85 2000

Dewey Class. No.: 658.4/053