Unleashing excellence : (Record no. 1430)

MARC details
000 -LEADER
fixed length control field 04104cam a2200733Ka 4500
001 - CONTROL NUMBER
control field ocm53909762
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140613095952.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 031215s2003 flu 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number HF5415.5.S61 2003
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 193202106X
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781932021066
040 ## - CATALOGING SOURCE
Original cataloging agency LPU
Transcribing agency LPU
Modifying agency OCLCQ
-- BAKER
-- SINLB
-- S4S
-- OCLCF
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number S61 2003
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Snow, Dennis.
245 10 - TITLE STATEMENT
Title Unleashing excellence :
Remainder of title the complete guide to ultimate customer service /
Statement of responsibility, etc Dennis Snow and Teri Yanovitch.
250 ## - EDITION STATEMENT
Edition statement 1st DC Press ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Sanford, FL. :
Name of publisher, distributor, etc DC Press,
Date of publication, distribution, etc 2003.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 202 p. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
520 8# - SUMMARY, ETC.
Summary, etc Annotation
Expansion of summary note Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
Source of heading or term fast
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
Source of heading or term fast
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Yanovitch, Teri.
856 4# - ELECTRONIC LOCATION AND ACCESS
Instruction Input this URL in a browser to get JPEG cover art data.
Electronic format type JPEG
Uniform Resource Identifier <a href="http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=193202106X:srcdbname=worldcat:fromExternal=true&sessionid=0">http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=193202106X:srcdbname=worldcat:fromExternal=true&sessionid=0</a>
Materials specified cover art
856 4# - ELECTRONIC LOCATION AND ACCESS
Instruction Input this URL in a browser to get HTML table of contents data.
Electronic format type HTML
Uniform Resource Identifier <a href="http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=193202106X&sessionid=0&srcdbname=worldcat&key=dce3e2f24911055276cdffdf90efbe6eff81680ec454ac24e35a81e5a33f5286&ectype=TOC">http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=193202106X&sessionid=0&srcdbname=worldcat&key=dce3e2f24911055276cdffdf90efbe6eff81680ec454ac24e35a81e5a33f5286&ectype=TOC</a>
Materials specified table of contents
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
f bks
947 ## - LOCAL PROCESSING INFORMATION (OCLC)
n 20031215
p 20131207
m 58
s N
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) IL
c (OCLC) GK9
d (OCLC) DUNDEE TOWNSHIP PUB LIBR DIST
c (OCLC) IF4
d (OCLC) FREEPORT MEM HOSP
c (OCLC) JPF
d (OCLC) SARAH BUSH LINCOLN HEALTH CTR
c (OCLC) OI6
d (OCLC) WHITE OAK LIBR DIST ROMEOVILLE
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) CA
c (OCLC) ALBRS
d (OCLC) ALIBRIS
c (OCLC) fad
d (OCLC) FASHION INST OF DESIGN & MERCHANDISING
c (OCLC) LPU
d (OCLC) LOS ANGELES PUB LIBR
c (OCLC) JRP
d (OCLC) PASO ROBLES PUB LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) DC
c (OCLC) fdi
d (OCLC) FEDERAL DEPOSIT INS CORP
c (OCLC) WHC
d (OCLC) WASHINGTON HOSP CTR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) DE
c (OCLC) DLE
d (OCLC) DELAWARE TECH & COM COL STAN/WILM LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) FL
c (OCLC) h7h
d (OCLC) HIALEAH PUB LIBR
c (OCLC) orl
d (OCLC) ORANGE CNTY LIBR SYST
c (OCLC) FVC
d (OCLC) VALENCIA COLL
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) GA
c (OCLC) AIT
d (OCLC) AUGUSTA TECH COLL
c (OCLC) ZLF
d (OCLC) CHATTAHOOCHEE TECH COL LIBR
c (OCLC) GPM
d (OCLC) GEORGIA SOUTHERN UNIV
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) IN
c (OCLC) xbe
d (OCLC) BETHEL COL LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) KY
c (OCLC) KTS
d (OCLC) SOUTHERN BAPTIST THEOL SEMINARY
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) MI
c (OCLC) EUF
d (OCLC) BAKER COL LIBR
c (OCLC) EEC
d (OCLC) SAINT CLAIR CNTY COMMUN COL
c (OCLC) ehh
d (OCLC) SOUTHFIELD PUB LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) NC
c (OCLC) uzg
d (OCLC) COLLEGE OF THE ALBEMARLE, DARE CNTY LIBR
c (OCLC) UZZ
d (OCLC) FORSYTH CNTY PUB LIBR
c (OCLC) HZI
d (OCLC) RICHMOND COMMUN COL
c (OCLC) kze
d (OCLC) SHAW UNIV
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) ND
c (OCLC) lrj
d (OCLC) LAKE REG STATE COL
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) NE
c (OCLC) dan
d (OCLC) DANA COL, C A DANA, LIFE LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) NV
c (OCLC) nuw
d (OCLC) WASHOE CNTY LIBR SYST
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) NY
c (OCLC) NYP
d (OCLC) NEW YORK PUB LIBR
c (OCLC) yvo
d (OCLC) ONONDAGA CNTY PUB LIBR
c (OCLC) YQR
d (OCLC) ROCHESTER PUB LIBR
c (OCLC) SDE
d (OCLC) SUFFOLK COOP LIBR SYST
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) OH
c (OCLC) baker
d (OCLC) BAKER & TAYLOR
c (OCLC) CLE
d (OCLC) CLEVELAND PUB LIBR
c (OCLC) gd0
d (OCLC) NATIONWIDE INS
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) OK
c (OCLC) OKS
d (OCLC) OKLAHOMA STATE UNIV
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) PA
c (OCLC) TVJ
d (OCLC) THOMAS JEFFERSON UNIV
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) TN
c (OCLC) TMN
d (OCLC) MEMPHIS PUB LIBR & INFO CTR
c (OCLC) TNN
d (OCLC) NASHVILLE PUB LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) TX
c (OCLC) TAP
d (OCLC) AMARILLO PUB LIBR
c (OCLC) INT
d (OCLC) UNIV OF N TEXAS
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) VA
c (OCLC) VAJ
d (OCLC) HAMPTON PUB LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) WA
c (OCLC) Z49
d (OCLC) SWEDISH MED CTR/FIRST HILL
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) US
b (OCLC) WI
c (OCLC) GZK
d (OCLC) WINNEFOX LIBR SYST
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) CA
b (OCLC) MB
c (OCLC) JG0
d (OCLC) UNIV OF WINNIPEG LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) CA
b (OCLC) ON
c (OCLC) caago
d (OCLC) ART GALLERY OF ONTARIO
c (OCLC) b9b
d (OCLC) ONTARIO COLLEGES LIBR SERV
c (OCLC) RRP
d (OCLC) RYERSON UNIV
c (OCLC) s8j
d (OCLC) SAINT LAWRENCE COL
c (OCLC) toh
d (OCLC) TORONTO PUB LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) CA
b (OCLC) QC
c (OCLC) cnwlu
d (OCLC) WATERLOO PUB LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) CA
b (OCLC) SK
c (OCLC) s4s
d (OCLC) SIAST LIBR
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) GB
b (OCLC) EU
c (OCLC) HS0
d (OCLC) OPEN UNIV, THE
c (OCLC) eqo
d (OCLC) UNIV OF OXFORD
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) IL
b (OCLC) ZZ
c (OCLC) bra
d (OCLC) BAR ILAN UNIV
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) SG
b (OCLC) SI
c (OCLC) sinlb
d (OCLC) NATIONAL LIBR BRD, SINGAPORE
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
Series part designator, SPT (RLIN) ZA
b (OCLC) ZZ
c (OCLC) SONER
d (OCLC) NATIONAL ENERGY REGULATOR OF S AFRICA
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
i b
x b
h :

No items available.