Originally published: San Francisco : Jossey-Bass, c2004. 1st ed.

Includes bibliographical references (p. 253-272).

Learn about the world of emotional intelligence: Emotions and reasoning at work; An emotional blueprint -- Understand your emotional skills: Read people, identifying emotions; Get in the mood, using emotions; Predict the emotional future, understanding emotions; Do it with feeling, managing emotions; Measuring emotional skills -- Develop your emotional skills: Read people correctly, improving your ability to identify emotions; Get in the right mood, improving your ability to use emotions; Predict the emotional future accurately, improving your ability to understand emotions; Do it with smart feelings, improving your ability to manage emotions -- Apply your emotional skills: Managing you, applying your emotional intelligence with others; Building the emotionally intelligent manager -- Appendixes: Assessing your emotional style; Emotional blueprint; Further reading and updates.

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In [this book, the authors argue] that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions - and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.-Dust jacket.