TY  - BOOK
AU  - Schaaf,Dick
TI  - Keeping the edge: giving customers the service they demand 
SN  - 0452271916 (pbk.) :
AV  - HF5415.5 .S28 1997
U1  - 658.8 
PY  - 1997/// c1995
CY  - New York
PB  - Plume
KW  - Customer services
KW  - United States
KW  - Case studies
KW  - fast
N1  - "Previously published in a Dutton edition"--T.p. verso; Includes bibliographical references (p. 329-343) and index
UR  - http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0452271916:srcdbname=worldcat:fromExternal=true&sessionid=0
ER  -