TY  - BOOK
AU  - Grenny,Joseph
ED  - VitalSmarts (Firm)
TI  - Crucial conversations: Participant Toolkit
T2  - Crucial conversations
AV  - BF637 C456 2004
PY  - 2004///
CY  - [Place of publication not identified]
PB  - VitalSmarts
KW  - Patternson, Kerry
KW  - McMillan, Ron
KW  - Switzler, Al
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - fast
N1  - Cover title; Includes bibliographical references; 1. Get unstuck -- 2. Start with heart -- 3. Learn to look -- 4. Make it safe I -- 5. Make it safe II -- 6. Master my stories I -- 7. Master my stories II -- 8. State my path -- 9. Explore others' path -- 10. Move to action
N2  - Crucial Conversations training teaches individuals and teams from different backgrounds, departments, and specialties how to willingly and effectively surface and discuss ideas in a way that leads to virtually everyone buying into the decisions, creating broad alignment, maximizing synergy, and ensuring commitment to the best ideas. When taught, these skills inevitably result in rapid, sustainable, and wide reaching positive changes in the results that you care about the most
ER  -