TY - BOOK AU - Grenny, Joseph ED - VitalSmarts (Firm) TI - Crucial conversations: Participant Toolkit T2 - Crucial conversations AV - BF637 C456 2011 C2 PY - 2006/// CY - [Place of publication not identified] PB - VitalSmarts KW - Patternson, Kerry KW - McMillan, Ron KW - Switzler, Al KW - Interpersonal communication KW - fast KW - Interpersonal relations N1 - Cover title; 1. Get unstuck -- 2. Start with heart -- 3. Learn to look -- 4. Make it safe I -- 5. Make it safe II -- 6. Master my stories I -- 7. Master my stories II -- 8. State my path -- 9. Explore others' path -- 10. Move to action N2 - Crucial Conversations training teaches individuals and teams from different backgrounds, departments, and specialties how to willingly and effectively surface and discuss ideas in a way that leads to virtually everyone buying into the decisions, creating broad alignment, maximizing synergy, and ensuring commitment to the best ideas. When taught, these skills inevitably result in rapid, sustainable, and wide reaching positive changes in the results that you care about the most ER -