Lessons in loyalty : how Southwest Airlines does it : an insider's view / Lorraine Grubbs-West.
Material type: TextPublication details: Dallas : CornerStone Leadership Institute, c2005.Description: 125 p. ; 23 cmISBN:- 0976252856 (pbk.)
- 9780976252856 (pbk.)
- Lessons in loyalty [Spine title]
- 387.706573
- HF5549 .G755 2005
Hire attitude, train skills -- Immerse everyone in the culture immediately -- Keep 'em learning -- People give as good as they get -- Find the kid in everyone -- Do more with less -- Luv 'em in tough times -- Do what's right -- Nurture the corporate family.
Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.
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