| 000 | 12350cam a22005534a 4500 | ||
|---|---|---|---|
| 001 | ocm42476709 | ||
| 003 | OCoLC | ||
| 005 | 20140505140814.0 | ||
| 008 | 990928s2000 nyu 000 0 eng | ||
| 010 | _aHF5549.5.M63 L86 2000 | ||
| 020 | _a0786866020 | ||
| 020 | _a9780786866021 | ||
| 040 |
_aDLC _beng _cDLC _dLVB _dBAKER _dBTCTA _dYDXCP _dALBIL _dDMJ _dIG# _dTXAPL _dMU3 _dBDX _dMNE _dKMS _dOCLCF _dAWC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5549.5.M63 _bL86 2000 |
| 082 | 0 | 0 |
_a658.3/14 _221 |
| 096 |
_aHF5549.5.M63 _bL962f 2000 |
||
| 100 | 1 |
_aLundin, Stephen C., _d1941- |
|
| 245 | 1 | 0 |
_aFish! : _ba remarkable way to boost morale and improve results / _cby Stephen C. Lundin, Harry Paul, and John Christensen. |
| 260 |
_aNew York : _bHyperion, _cc2000. |
||
| 300 |
_a112 p. ; _c22 cm. |
||
| 505 | 0 | _aForeword / Ken Blanchard -- Seattle, Monday morning -- The world famous Pike Place Fish market -- Choose your attitude -- Play -- Make their day -- Be present -- Award ceremony -- Our workplace. | |
| 520 | _aImagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's very real Pike Place Fish, a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned form the actual Pike PLace fishmongers, our manager discovers how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing today's most pressing work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish! offers wisdom that tis easy to grasp, instantly applicable, and profound--the hallmarks of a true business classic. | ||
| 650 | 0 |
_aEmployee motivation. _9443 |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 6 |
_aPersonnel _xMotivation. _9445 |
|
| 650 | 6 | _aService �a la client�ele. | |
| 650 | 2 | _aMotivation. | |
| 650 | 2 | _aMorale. | |
| 650 | 2 | _aAttitude. | |
| 650 | 2 |
_aWorkplace _xpsychology. |
|
| 650 | 2 | _aOrganizational Innovation. | |
| 650 | 2 |
_aLeadership. _9332 |
|
| 650 | 2 | _aConsumer Satisfaction. | |
| 650 | 7 |
_aCustomer services. _2fast |
|
| 650 | 7 |
_aEmployee motivation. _2fast _9443 |
|
| 700 | 1 |
_aPaul, Harry, _d1950- |
|
| 700 | 1 |
_aChristensen, John, _d1959- |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://catdir.loc.gov/catdir/enhancements/fy1207/99049306-d.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://catdir.loc.gov/catdir/enhancements/fy1401/99049306-b.html |
| 856 | 4 |
_iInput this URL in a browser to get HTML More Info data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0786866020&sessionid=0&srcdbname=worldcat&key=40b017d62c5f8abaf40448357523ec04f1a265eb47bb4ce7fd50cf4cb273141d&ectype=MOREINFO _3More Info |
|
| 856 | 4 |
_iInput this URL in a browser to get JPEG cover art data. _qJPEG _uhttp://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0786866020:srcdbname=worldcat:fromExternal=true&sessionid=0 _3cover art |
|
| 856 | 4 |
_iInput this URL in a browser to get HTML Excerpt data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0786866020&sessionid=0&srcdbname=worldcat&key=40b017d62c5f8abaf40448357523ec04f1a265eb47bb4ce7fd50cf4cb273141d&ectype=EXCERPT _3Excerpt |
|
| 942 |
_2lcc _cBK |
||
| 945 | _fbks | ||
| 947 |
_n19990928 _p20140203 _m2790 _g 99-49306 _sY |
||
| 948 |
_aUS _bIL _citb _dABBVIE _cJIL _dADVOCATE CHRIST MEDL CTR LIBR _cgk5 _dALGONQUIN AREA PUB LIBR DIST _cJCF _dALSIP-MERRIONETTE PARK PUB LIBR _cIHD _dAMERICAN HOSP ASN _cZBV _dANDALUSIA TOWNSHIP LIBR _cjvy _dANDERSEN _cYGO _dANNE W LINDSEY DIST LIBR _cJBL _dARLINGTON HEIGHTS MEM LIBR _cJSE _dAURORA PUB LIBR _cJVX _dBATAVIA PUB LIBR DIST _cJN3 _dBELLEVILLE PUB LIBR _cTW9 _dBELLWOOD PUB LIBR _cJOY _dBENSENVILLE COMMUN PUB LIBR DIST _cZMI _dBENTON PUB LIBR DIST _cTV7 _dBERWYN PUB LIBR _cIH3 _dBETHALTO PUB LIBR DIST _cISY _dBLACK HAWK COL, E CAM _cJHY _dBLACKBURN COL _cJOP _dBLESSING HEALTH PROF _cJOZ _dBLOOMINGDALE PUB LIBR _cJCH _dBLOOMINGTON PUB LIBR _cOD9 _dBOURBONNAIS PUB LIBR DIST _cJS3 _dBOYLAN CATHOLIC HIGH SCH _cIBA _dBRADLEY UNIV _cJN4 _dBREESE PUB LIBR _cTU6 _dBROADVIEW PUB LIBR DIST _cjat _dBROMENN HEALTHCARE _cJGI _dBROWN CNTY PUB LIBR DIST _cIA5 _dBRYAN-BENNETT LIBR _cIA4 _dC E BREHM MEM PUB LIBR DIST _cJN5 _dCAHOKIA PUB LIBR _cTT5 _dCALUMET CITY PUB LIBR _cXL4 _dCARBONDALE PUB LIBR _cIHR _dCARL SANDBURG COLL LIBR _cZVO _dCARMI PUB LIBR _cJST _dCAROL STREAM PUB LIBR _czxo _dCARRIER MILLS-STONEFORT PUB LIBR DIST _cJX7 _dCARY AREA PUB LIBR DIST _cISH _dCATERPILLAR INC, TECH INFO CTR _cIDX _dCATERPILLAR, INC, BUS RES CTR _cilchb _dCENTRALIA REG LIBR DIST, HOFFMAN BR _cILCSB _dCENTRALIA REG LIBR DIST, SANDOVAL BR _cIA6 _dCENTRALIA REG LIBR DIST _cIKG _dCHAMPAIGN PUB LIBR & INFO CTR _cJX9 _dCHERRY VAL PUB LIBR DIST _cCGP _dCHICAGO PUB LIBR _cTS6 _dCHICAGO RIDGE PUB LIBR _cISI _dCHILLICOTHE PUB LIBR DIST _cTS8 _dCICERO PUB LIBR _cV7L _dCLIFTON PUB LIBR _cOF9 _dCOAL CITY PUB LIBR DIST _cJYT _dCOLCHESTER DIST LIBR _cIBI _dCOLLEGE OF DUPAGE LIBR _cJCD _dCOLLEGE OF LAKE CNTY _cZSV _dCOLONA DIST PUB LIBR _cICE _dCONCORDIA UNIV CHICAGO _cJBI _dCOOK MEM PUB LIBR DIST _cZCV _dCORDOVA DIST LIBR _cO3C _dCORTLAND COMMUN LIBR _cJD3 _dCOWDEN LIBR _cYYO _dCRAB ORCHARD PUBL LIBR DIST _cTQ7 _dCRETE PUB LIBR DIST _cGK7 _dCRYSTAL LAKE PUB LIBR _cJVU _dDANVILLE AREA COMMUN COL LIBR _cJPI _dDANVILLE PUB LIBR _cJD4 _dDECATUR DIST LEARNING RESOURCE CTR _cJNE _dDECATUR PUB LIBR _cIEJ _dDEERE & CO _cJY2 _dDEKALB PUB LIBR _cGK8 _dDES PLAINES PUB LIBR _cJVW _dDEVRY UNIV _clg6 _dDIXON CUSD #170 _cJY3 _dDIXON PUB LIBR _cJNK _dDLA PIPER US LLP _cTP4 _dDOLTON PUB LIBR DIST _cJCX _dDOWNERS GROVE PUB LIBR _cGK9 _dDUNDEE TOWNSHIP PUB LIBR DIST _clj7 _dEAST DUBUQUE CUSD #119 _cZDX _dEAST MOLINE PUB LIBR _cP9E _dEAST PRAIRIE MIDDLE SCH _cIAD _dEASTERN ILLINOIS UNIV _cjpx _dECOLAB CO _cIH9 _dEDWARDSVILLE PUB LIBR _cTP7 _dEISENHOWER PUB LIBR DIST _cIHY _dELA AREA PUB LIBR DIST _cJCV _dELGIN COMMUN COL _cIL2 _dELK GROVE VILLAGE PUB LIBR _cICV _dELMHURST COL _cJBU _dELMHURST PUB LIBR _cTO2 _dELMWOOD PARK PUB LIBR _cIHE _dEVANSTON PUB LIBR _cia9 _dFAIRFIELD PUB LIBR _cJO3 _dFAIRVIEW HEIGHTS PUB LIBR _cJYW _dFARMINGTON PUB LIBR DIST _cITT _dFEDERAL RSV BANK OF CHICAGO LIBR _cIB1 _dFLORA PUB LIBR _cTO7 _dFLOSSMOOR PUB LIBR _cIDY _dFONDULAC PUB LIBR DIST _cIRX _dFOUR STAR PUB LIBR DIST _cTM3 _dFRANKFORT PUB LIBR DIST _cjzd _dFRANKLIN PARK PUB LIBR DIST _cIF4 _dFREEPORT MEM HOSP _cJY9 _dFREEPORT PUB LIBR _cGL4 _dFREMONT PUB LIBR DIST _cIB2 _dFRONTIER COMMUN COL, LRNG RES CTR _cIF9 _dGAIL BORDEN PUB LIBR DIST _cISK _dGALVA PUB LIBR DIST _cJYY _dGENESEO PUB LIBR DIST _cJSY _dGENEVA PUB LIBR DIST _cjz3 _dGENOA PUB LIBR DIST _cJW0 _dGILMAN DANFORTH DIST LIBR _cJCW _dGLEN ELLYN PUB LIBR _cGU7 _dGLENBROOK N HIGH SCH LIBR _cFM0 _dGLENVIEW PUB LIBR _cIAF _dGOVERNORS STATE UNIV _cGL5 _dGRAYSLAKE AREA PUB LIBR DIST _cIAG _dGREENVILLE COL _cJDD _dHARPER COLL _cJZ6 _dHARVARD DIGGINS LIBR _cCF0 _dHARVEY PUB LIBR DIST _cJFL _dHELEN M PLUM MEM LIBR _cuu4 _dHERRIN CITY LIBR _cIHV _dHIGHLAND PARK PUB LIBR _cTL7 _dHILLSIDE PUB LIBR _cTK4 _dHODGKINS PUB LIBR DIST _cON3 _dHOMER TOWNSHIP PUB LIBR DIST _cillha _dHOPE ACAD _cGL7 _dHUNTLEY AREA PUB LIBR DIST _cJX5 _dIDA PUB LIBR _cSKB _dILLINOIS ASN OF SCH BRD _cIDB _dILLINOIS CENTRAL COL _cD9I _dILLINOIS DEPT OF PUB HEALTH _cIZA _dILLINOIS DEPT OF TRANS _cJVH _dILLINOIS MATHEMATICS & SCI ACAD _cIEQ _dILLINOIS PRAIRIE DIST PUB LIBR _cSPI _dILLINOIS STATE LIBR _cLCX _dILLINOIS VAL COMMUN COL _cTJ7 _dINDIAN PRAIRIE PUB LIBR DIST _cJBF _dJACKSONVILLE PUB LIBR _cIC9 _dJOHN A LOGAN COL _cIKC _dJOHN WOOD COMMUN COL _cON8 _dJOLIET PUB LIBR _cIFH _dJUDSON COL LIBR _cLB9 _dJULIA E HULL DIST LIBR _cON9 _dKANKAKEE COMMUN COL _cJFD _dKENDALL COL LIBR _cIEV _dKEWANEE PUB LIBR DIST _cBCI _dLA GRANGE PARK PUB LIBR DIST _cBFI _dLA GRANGE PUB LIBR _cJAI _dLAKE FOREST LIBR _cQX7 _dLAKE LAND COL _cJAS _dLAKE VILLA DIST LIBR _cJZ9 _dLANARK PUB LIBR _cBGI _dLANSING PUB LIBR _cJO5 _dLEBANON PUB LIBR _cISQ _dLILLIE M EVANS LIBR DIST _cILM _dLINCOLN LIBR _cBNO _dLISLE LIBR DIST _cIAL _dLOYOLA UNIV OF CHICAGO _cICI _dMACMURRAY COL _cjzm _dMACOMB PUB LIBR DIST _cOQ8 _dMANHATTAN PUB LIBR DIST _cOR6 _dMANTENO PUB LIBR DIST _cUW3 _dMARION CARNEGIE LIBR _cIY5 _dMARROWBONE PUB LIBR DIST _cLX1 _dMARSHALL PUB LIBR _cJO6 _dMASCOUTAH PUB LIBR _cBXI _dMAYWOOD PUB LIBR DIST _cITV _dMCHENRY CNTY COL LIBR _cICJ _dMCKENDREE UNIVERSITY _cUX3 _dMERIDIAN UNIT SCH _cTYV _dMESSENGER PUB LIBR OF N AURORA _cUX6 _dMETROPOLIS PUB LIBR _cCKI _dMIDLOTHIAN PUB LIBR _cJXL _dMIDSTATE COL _cICK _dMILLIKIN UNIV _cIH7 _dMISSISSIPPI VALLEY PUB LIB DIST _cOU9 _dMOKENA COMMUN PUB LIBR DIST _cJO8 _dMORRISON-TALBOTT LIBR _cIST _dMORTON PUB LIBR DIST _cIB6 _dMOUNT CARMEL PUB LIBR _cIY8 _dMOUNT ZION PUB LIBR DIST _cOV7 _dNEW LENOX PUB LIBR DIST _cAQ5 _dNEW TRIER HIGH SCH DIST 203 _cGU6 _dNILES N TOWNSHIP HIGH SCH LIBR _cGO4 _dNILES PUB LIBR _cLE8 _dNIPPERSINK PUB LIBR DIST _cKAA _dNORMAL PUB LIBR _cGO5 _dNORTH CHICAGO PUB LIBR _cDIO _dNORTH RIVERSIDE PUB LIBR DIST _cLD4 _dNORTH SUBURBAN DIST LIBR _cI#X _dNORTH SUBURBAN PUB LIBR DIST ROSCOE BR _cINO _dNORTHBROOK PUB LIBR _cJSZ _dOAK BROOK PUB LIBR _cIUO _dOAK PARK PUB LIBR _cDYJ _dORLAND PARK PUB LIBR _cJCY _dOSF SAINT FRANCIS MED CTR _cJXY _dOSF ST FRANCIS MED CTR COL NURSING LIB _cJBZ _dPALATINE PUB LIBR DIST _cDZI _dPALOS HEIGHTS PUB LIBR _cJDA _dPARK FOREST PUB LIBR _cIAQ _dPARKLAND COL _cIEL _dPARLIN INGERSOLL PUB LIBR _cMP0 _dPAXTON CARNEGIE LIBR _cIEW _dPEKIN PUB LIBR _cIUK _dPEORIA PUB LIBR _cOY2 _dPERU PUB LIBR _cNQ# _dPHOENIX ACDY I _cUP5 _dPONTIAC PUB LIBR _cJJG _dPOPLAR CREEK PUB LIBR DIST _cIDP _dPRAIRIE STATE COL _cOT4 _dPRINCETON PUB LIBR _cOY8 _dPRINCETON TOWNSHIP HIGH SCH DIST #500 _cIBP _dPRINCIPIA COL _cJAO _dPROSPECT HEIGHTS PUB LIBR DIST _coz8 _dPUTNAM CNTY HIGH SCH _cOZ2 _dPUTNAM CNTY PUB LIBR DIST, HENNEPIN _cIDQ _dQUINCY PUB LIBR _cNF1 _dRANTOUL PUB LIBR _cRASRC _dRASMUSSEN COLL LIBR ROCKFORD _cQX9 _dREDDICK LIBR _cIEK _dREND LAKE COL _cFUI _dRIVER FOREST PUB LIBR _cZNW _dRIVER VAL DIST LIBR _cFWI _dRIVERSIDE PUB LIBR _cJVQ _dROBERT MORRIS UNIV _cZOV _dROBERT R JONES PUB LIBR _cZPX _dROCK ISLAND PUB LIBR _cJYJ _dROCK VALLEY COL _cJFX _dROCKFORD BRD OF EDUC LIBR DEPT _cJBO _dROCKFORD PUB LIBR _cGO7 _dROLLING MEADOWS LIBR _cIT5 _dROXANA CUD #1 _cJPU _dRUSH-COPLEY MED CTR _cJI4 _dSACRED HEART-GRIFFIN HIGH SCH _cPX0 _dSAINT CHARLES PUB LIBR DIST _cJPF _dSARAH BUSH LINCOLN HEALTH CTR _cIVG _dSAUK VALLEY COMMUN COL _cGO9 _dSCHAUMBURG TOWNSHIP DIST LIBR _cS0I _dSHILOH HIGH SCH LIBR _cIHG _dSKOKIE PUB LIBR _cTF5 _dSOMONAUK PUB LIBR DIST _cGFO _dSOUTH HOLLAND PUB LIBR _cJUX _dSOUTHEASTERN ILLINOIS COL _cSOI _dSOUTHERN ILLINOIS UNIV _cIDF _dSOUTHWESTERN ILLINOIS COL _cJDZ _dST JOHNS HOSP, HEALTH SCI LIBR _cLB8 _dSTERLING PUB LIBR _cGYI _dSTICKNEY-FOREST VIEW PUB LIBR DIST _ctf8 _dSTREATOR PUB LIBR _cLF3 _dSYCAMORE PUB LIBR _cTDK _dTAKEDA PHARM NORTH AM, INC _cIZ7 _dTAYLORVILLE PUB LIBR _cHAO _dTHOMAS FORD MEM LIBR _ct5uil _dTINLEY PARK HIGH SCH LIBR _cHHO _dTINLEY PARK PUB LIBR _cNL1 _dTOLONO PUB LIBR DIST _cIHT _dTRINITY INT UNIV _cIAW _dTRITON COL _cZSZ _dUNITED TOWNSHIP HIGH SCH DIST #30 _cRHU _dUNIV OF ILLINOIS, RESIDENCE HALLS LIBR _cUIU _dUNIV OF ILLINOIS _cHLI _dUNIV PARK PUB LIBR DIST _cMR0 _dURBANA FREE LIBR, THE _cBLV _dUS AIR FORCE, SCOTT AFB, LIBR FL 4407 _cAEK _dUS ARMY CORPS OF ENG, ROCK ISLAND DIST _cIV@ _dVERNON AREA PUB LIBR DIST _chym _dVETERANS ADMIN MED CTR, MARION IL _cJOW _dVILLA PARK PUB LIBR _cIA3 _dWABASH VAL COL, BAUER MEDIA CTR _cIHZ _dWARREN NEWPORT PUB LIBR DIST _cJVZ _dWARRENVILLE PUB LIBR DIST _cIDW _dWASHINGTON DIST LIBR _cMT0 _dWATSEKA PUB LIBR _cJAJ _dWAUBONSEE COMMUN COL _cDV1 _dWAUCONDA AREA PUB LIBR DIST _cGP4 _dWAUKEGAN PUB LIBR _ckxa _dWEST CENTRAL HIGH SCH _ckaq _dWEST CHICAGO CHSD #94 _cJOV _dWEST CHICAGO PUB LIBR DIST _cRZV _dWEST FRANKFORT PUB LIBR _cHMO _dWESTCHESTER PUB LIBR _cZWW _dWESTERN DIST LIBR _cIAZ _dWESTERN ILLINOIS UNIV _cJAD _dWHEATON PUB LIBR _cOI6 _dWHITE OAK LIBR DIST ROMEOVILLE _cJDB _dWILBUR WRIGHT COL N _cQM8 _dWILLIAM FREMD HIGH SCH LIBR _cGP5 _dWILMETTE PUB LIBR DIST _cTH8 _dWILMINGTON PUB LIBR DIST _cIZ5 _dWINDSOR STORM MEM PUB LIBR DIST _cIWE _dWINNETKA-NORTHFIELD PUB LIBR DIST _cIQ2 _dWOOD RIVER PUB LIBR _cQF8 _dWOODLANDS ACAD OF THE SACRED HEART _cLF8 _dWOODSTOCK PUB LIBR _cTI2 _dYORKVILLE PUB LIBR _cJAR _dZION BENTON PUB LIBR DIST |
||
| 949 |
_ib _xb _h?* |
||
| 999 |
_c1121 _d1121 |
||