000			04104cam a2200733Ka 4500
001			ocm53909762
003			OCoLC
005			20140613095952.0
008			031215s2003 flu 001 0 eng
010			_aHF5415.5.S61 2003
020			_a193202106X
020			_a9781932021066
040			_aLPU _cLPU _dOCLCQ _dBAKER _dSINLB _dS4S _dOCLCF
050		4	_aHF5415.5 _bS61 2003
082	0	4	_a658.812 _221
100	1		_aSnow, Dennis.
245	1	0	_aUnleashing excellence : _bthe complete guide to ultimate customer service / _cDennis Snow and Teri Yanovitch.
250			_a1st DC Press ed.
260			_aSanford, FL. : _bDC Press, _c2003.
300			_axx, 202 p. ; _c24 cm.
500			_aIncludes index.
520	8		_aAnnotation _bAuthors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.
650		0	_aCustomer services.
650		0	_aCustomer relations.
650		7	_aCustomer relations. _2fast
650		7	_aCustomer services. _2fast
700	1		_aYanovitch, Teri.
856	4		_iInput this URL in a browser to get JPEG cover art data. _qJPEG _uhttp://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=193202106X:srcdbname=worldcat:fromExternal=true&sessionid=0 _3cover art
856	4		_iInput this URL in a browser to get HTML table of contents data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=193202106X&sessionid=0&srcdbname=worldcat&key=dce3e2f24911055276cdffdf90efbe6eff81680ec454ac24e35a81e5a33f5286&ectype=TOC _3table of contents
942			_2lcc _cBK
945			_fbks
947			_n20031215 _p20131207 _m58 _sN
948			_aUS _bIL _cGK9 _dDUNDEE TOWNSHIP PUB LIBR DIST _cIF4 _dFREEPORT MEM HOSP _cJPF _dSARAH BUSH LINCOLN HEALTH CTR _cOI6 _dWHITE OAK LIBR DIST ROMEOVILLE
948			_aUS _bCA _cALBRS _dALIBRIS _cfad _dFASHION INST OF DESIGN & MERCHANDISING _cLPU _dLOS ANGELES PUB LIBR _cJRP _dPASO ROBLES PUB LIBR
948			_aUS _bDC _cfdi _dFEDERAL DEPOSIT INS CORP _cWHC _dWASHINGTON HOSP CTR
948			_aUS _bDE _cDLE _dDELAWARE TECH & COM COL STAN/WILM LIBR
948			_aUS _bFL _ch7h _dHIALEAH PUB LIBR _corl _dORANGE CNTY LIBR SYST _cFVC _dVALENCIA COLL
948			_aUS _bGA _cAIT _dAUGUSTA TECH COLL _cZLF _dCHATTAHOOCHEE TECH COL LIBR _cGPM _dGEORGIA SOUTHERN UNIV
948			_aUS _bIN _cxbe _dBETHEL COL LIBR
948			_aUS _bKY _cKTS _dSOUTHERN BAPTIST THEOL SEMINARY
948			_aUS _bMI _cEUF _dBAKER COL LIBR _cEEC _dSAINT CLAIR CNTY COMMUN COL _cehh _dSOUTHFIELD PUB LIBR
948			_aUS _bNC _cuzg _dCOLLEGE OF THE ALBEMARLE, DARE CNTY LIBR _cUZZ _dFORSYTH CNTY PUB LIBR _cHZI _dRICHMOND COMMUN COL _ckze _dSHAW UNIV
948			_aUS _bND _clrj _dLAKE REG STATE COL
948			_aUS _bNE _cdan _dDANA COL, C A DANA, LIFE LIBR
948			_aUS _bNV _cnuw _dWASHOE CNTY LIBR SYST
948			_aUS _bNY _cNYP _dNEW YORK PUB LIBR _cyvo _dONONDAGA CNTY PUB LIBR _cYQR _dROCHESTER PUB LIBR _cSDE _dSUFFOLK COOP LIBR SYST
948			_aUS _bOH _cbaker _dBAKER & TAYLOR _cCLE _dCLEVELAND PUB LIBR _cgd0 _dNATIONWIDE INS
948			_aUS _bOK _cOKS _dOKLAHOMA STATE UNIV
948			_aUS _bPA _cTVJ _dTHOMAS JEFFERSON UNIV
948			_aUS _bTN _cTMN _dMEMPHIS PUB LIBR & INFO CTR _cTNN _dNASHVILLE PUB LIBR
948			_aUS _bTX _cTAP _dAMARILLO PUB LIBR _cINT _dUNIV OF N TEXAS
948			_aUS _bVA _cVAJ _dHAMPTON PUB LIBR
948			_aUS _bWA _cZ49 _dSWEDISH MED CTR/FIRST HILL
948			_aUS _bWI _cGZK _dWINNEFOX LIBR SYST
948			_aCA _bMB _cJG0 _dUNIV OF WINNIPEG LIBR
948			_aCA _bON _ccaago _dART GALLERY OF ONTARIO _cb9b _dONTARIO COLLEGES LIBR SERV _cRRP _dRYERSON UNIV _cs8j _dSAINT LAWRENCE COL _ctoh _dTORONTO PUB LIBR
948			_aCA _bQC _ccnwlu _dWATERLOO PUB LIBR
948			_aCA _bSK _cs4s _dSIAST LIBR
948			_aGB _bEU _cHS0 _dOPEN UNIV, THE _ceqo _dUNIV OF OXFORD
948			_aIL _bZZ _cbra _dBAR ILAN UNIV
948			_aSG _bSI _csinlb _dNATIONAL LIBR BRD, SINGAPORE
948			_aZA _bZZ _cSONER _dNATIONAL ENERGY REGULATOR OF S AFRICA
949			_ib _xb _h:
999			_c1430 _d1430