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Harvard business review on negotiation and conflict resolution. Negotiation and conflict resolution - Boston : Harvard Business School Press, c2000. - v, 228 p. ; 21 cm. - The Harvard business review paperback series . - Harvard business review paperback series. .

Includes bibliographical references and index.

Management of differences / Warren H. Schmidt and Robert Tannenbaum -- The team that wasn't / Suzy Wetlaufer -- Overcoming group warfare / Robert R. Blake and Jane S. Mouton -- Negotiating with a customer you can't afford to lose / Thomas C. Keiser -- Turning negotiation into a corporate capability / Danny Ertel -- When consultants and clients clash / Idalene F. Kesner and Sally Fowler -- Five ways to keep disputes out of court / John R. Allison -- Alternative dispute resolution: why it doesn't work and why it does / Todd B. Carver and Albert A. Vondra.

"Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. This helpful volume offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings." --BOOK JACKET.

ISBN: 1578512360 (alk. paper) 9781578512362 (alk. paper)

LCCN: 99028453

Nat. Bib. No.: GBA1-63436

Subjects--Topical Terms:
Negotiation in business.
Conflict management.
Management.
Business logistics.
Physical distribution of goods--Management.
Industrial procurement--Management.
Conflict management.
Negotiation in business.

LC Class. No.: HD58.6 / .H383 2000

Dewey Class. No.: 658.4/05