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Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht.

By: Material type: TextTextPublication details: New York : Plume, 1997 c1995.Description: x, 358 p. ; 21 cmISBN:
  • 0452271916 (pbk.) :
  • 9780452271913 (pbk.)
Other title:
  • Giving customers the service they demand
Subject(s): Genre/Form: DDC classification:
  • 658.8
LOC classification:
  • HF5415.5 .S28 1997
Online resources:
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"Previously published in a Dutton edition"--T.p. verso.

Includes bibliographical references (p. 329-343) and index.

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