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		Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen. by Lundin, Stephen C, 1941- Paul, Harry, 1950- Christensen, John, 1959- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Hyperion, c2000 Online resources: Publisher description Contributor biographical information More Info cover art Excerpt Availability: Items available for loan: Illinois Leadership Center (1)Location, call number: HF5549.5 .M63L86 2000. Lists: Communication Skills, Community Building, Relationship Building, Self-Awareness, Self-Management , Team Developmnet.
		Customer service in a non-profit organization / by Jim Temme. by Temme, Jim Series: Volunteer management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Downers Groves, IL : VMSystems, c1989 Availability: No items available. Lists: Relationship Building.
		Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow and Teri Yanovitch. by Snow, Dennis Yanovitch, Teri Edition: 1st DC Press ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sanford, FL. : DC Press, 2003 Online resources: cover art table of contents Availability: No items available.
		Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht. by Schaaf, Dick Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Plume, 1997 c1995 Other title: Giving customers the service they demand Online resources: cover art Availability: No items available.
		Fish! The Guide : Catch the Energy, Release the Potential / Charthouse Learning by Charthouse Learning Staff [Charthouse Learning] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Burnsville, MN Charthouse Learning 2000 Online resources: Contributor biographical information Publisher description More Info cover art Excerpt Availability: Items available for loan: Illinois Leadership Center (1)Location, call number: HF5549.5M63 L86 2000.
		The Innovator's Dilemma When New Technologies Cause Great Firms to Fail by Christensen, Clayton M [author] Material type: Text; Literary form: Not fiction Availability: Items available for loan: Illinois Leadership Center (1)Location, call number: HD53.C49 2013.